Your satisfaction doesn’t end after the sale. We’re committed to supporting every customer with dedicated after-sales service and a reliable warranty program. Whether you're a beginner or professional, you deserve lasting performance and peace of mind with every purchase.

12-Month Service Warranty

All eligible products purchased from GR Camera Shop come with a 12-month service warranty. This warranty begins from the date of delivery and is valid for a full year, offering you protection against minor faults and ensuring your gear continues to perform reliably.

Each customer will receive a personalized Membership Warranty Card starting from their first order. This card will be used to track your service history and apply warranty to all future purchases under your name.

What the Warranty Covers

Our service warranty includes professional inspection and minor repairs for the following:

  • Shutter mechanism failures

  • Autofocus malfunctions

  • Electronic issues (non-impact related)

  • Sticky or loose aperture blades

  • Dial, button, or selector failures

  • Basic internal cleaning and tune-up

  • Viewfinder alignment or screen calibration issues

This service is designed to cover natural wear or internal issues that may occur during normal usage, not defects caused by mishandling or external impact.

What the Warranty Does NOT Cover

To maintain fairness and integrity, the following are not covered under the service warranty:

  • Physical damage caused by drops or impact

  • Water/moisture damage

  • Fungus or mold due to improper storage

  • Sand or debris damage

  • Cosmetic wear (scratches, fading, etc.)

  • Third-party modifications or tampering

  • Battery leakage or failure of external accessories

  • Shipping or delivery-related damages (covered separately if reported within 24 hours of unboxing)

Products returned with any of the above issues will be inspected and quoted for paid repair.

How to Claim Warranty Service

If you experience a covered issue, follow these steps to submit a warranty claim:

Prepare your information:

  • Your full name

  • Order ID or Invoice number

  • Product model/serial number

  • Description of the issue

  • Photos or short video of the problem (if applicable)

Send your request via:

Include your Warranty Card:
A valid warranty claim must include a photo of your Membership Warranty Card, which was issued with your first order.

We’ll respond within 24–48 hours with next steps:

  • Confirmation of coverage

  • Return instructions

  • Estimated repair timeline

Professional Cleaning Services

Even outside of warranty claims, we offer professional cleaning and light servicing to help you extend the life of your gear. Services include:

  • Sensor and mirror cleaning (for DSLR/Mirrorless bodies)

  • Lens element cleaning

  • Viewfinder and screen cleaning

  • Exterior detailing

  • Lubrication of focus and aperture rings (manual lenses)

These services are available at discounted rates for customers with a Membership Warranty Card.

After-Warranty Support

Even after your warranty expires, we remain your long-term support partner. We offer:

  • Affordable service packages

  • Inspection and diagnostics

  • Trade-in evaluations

  • Buy-back options for upgrade customers

Need Help Now?

We’re here to assist you. Contact us any time:
Email: info@grkamerashop.com
WhatsApp Support: Click to Chat
Customer support: Live Chat